Rates and Service Area
On-site Support
McQuillen Tech can come to your location and provide on-site technical support, troubleshooting and consulting.
For all onsite visits we have a minimum of one hour of consulting time whether or not you require our services for the full hour. Time in excess of 1 hour will be billed in 6 minute (1/10 hour) increments.
For all travel to locations outside the city of Oakland, we bill at our regular rate in 6 minute (1/10 hour) increments.
Urgent (quicker than 24 hour response time required) and after-hours support is available, please inquire for rates.
Remote Support
McQuillen Tech offers phone, email and Internet based remote support. We can access your network over a VPN and use Apple Remote Desktop to control and manage your computers and servers remotely. If you don’t have VPN access or are on the road with your laptop we also use Teamviewer software for remote control, troubleshooting and maintenance. Phone, email and remote support is billed in 6 minute increments and has no minimum hourly requirement.
Retainer Plans
If you pre-pay McQuillen Tech for three or more hours per month you can have us on retainer. Retainer clients have priority for emergency support and your urgent calls will be immediately routed to our cell phone and email. You will receive a discount (amount depending on how many hours per month) on all of your hours including after-hours and urgent response. Regular clients are required to pay after every session but retainer clients are only invoiced once per month. Unused hours roll over into the next month so you can effectively budget your regular IT costs with our monthly plans. Your company will also get up to 12 minutes a day of free telephone or email support. Give yourself and your employees the confidence you will get by having trained and certified IT staff on call with our retainer plans!